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Updated no 5 - 2020

News from Funka
People who educate themselves at computers. Photo

Accessibility: the responsibility of the whole team!

Make sure your own team as well as many other parts of the organisation get at least basic training in accessibility. It becomes much more easy to move things forward internally if you are not the only one aware of the requirements.

A person using a tablet. Photo

Procurement - a key to better accessibility

When suppliers do the right thing and deliver accessibility from the start, everything becomes much better. But in order for them to have a chance to do so, you must provide clear requirements. We'll teach you how!

Books in shelves at a library. Photo

Regional library chooses Funka

Libraries are just one of all the important community services that must meet accessibility requirements under the European Web Accessibility Directive. The regional library of Värmland has chosen to involve expertise on accessibility to ensure that the site works for everyone.

Disabled person working on a laptop. Photo

Involving users

When people with disabilities contributes to finding new solutions, set requirements and do testing, the end result is better for everyone. In a new research project, Funka will try to contribute to better user involvement.

Two people watching streamed TV on a tablet. Photo

Public broadcasting apps accessibility tested

App accessibility is getting increasing attention. For many years Funka has been working with the different digital channels of the Swedish public broadcaster SVT. Right now, we are testing how the popular apps meet accessibility requirements.

Illustration of the letter T and two lines of text

May tip (4 months left): Captions

Video is a fantastic way to communicate. But it needs captions to be accessible to everyone. We tell you how this is easily done.

Three questions
Lars Qvart. Photo

Three questions to Lars Qvart, Communications Strategist at the Swedish Tax Agency

What is the most important thing to think about when it comes to crisis information?

If I can give three advice, the first thing is not to forget about the staff. Internal communication is at least as important as the external one. Make sure your own employees are up to date with all the information available. Then they feel safe and involved. If the crisis goes on for a long time, they will also be your messengers.

Secondly, keep a steady flow of information. Even when there is nothing new to tell, communicate it anyway. You can present when the next information will come or when you will be able to answer a particular question. It helps to create security for your listeners or visitors.

Finally, I think you should think about your target groups. We are usually good at target group thinking in the everyday work, but it is sometimes forgotten in crisis. Who are your target groups, how do you best reach them and what do they need? Differentiate your communication to be as effective as possible in relation to the target group. And how is your relationship with the different target groups? Do they trust you? Have they been in similar situations before? As usual, the more detailed knowledge you have about the different target groups, the more effective your communication will be.

How should we balance speed with accessibility in a crisis (if required)?

I absolutely have to choose speed. Being quick with information is one of the cornerstones of crisis communication. If you are quick in the beginning, space is created to help those who have special needs.

How does the Swedish Tax Agency work with crisis information for people who have reading and writing impairments?

We do not have a special channel in crisis, but use almost the same channels as usual. That is, if, for example, you find it difficult to read or have any other disability, you are primarily referred to our phone service. There you get the opportunity to talk to a person. We have well-established routines to always keep the phone service up to date on everything that happens at the Swedish Tax Agency. Most crises that are affecting individuals, such as with Covid19, are quite slow. Then we assess that there is time to call the phone service or to visit a service office.

Other news
A wheelchair component in the process of being 3D printed. Photo

3D printed wheelchairs project brings assistive tech to developing countries

A newly announced 3D printed wheelchairs project is improving access to assistive technologies in developing countries.

James McKenzie. Photo

Students hope to give the visually impaired a fuller movie experience

Audio description for broadcast is tricky, because it involves listening for often very small breaks in dialogue and choosing just the right nouns, verbs and adjectives to describe everything from physical action and facial expressions to costumes, settings and scene changes.

Harvard University. Photo

Harvard University to caption online video content

Harvard reached a settlement with the National Association of the Deaf wherein the University must take steps to improve the accessibility of content posted to its official website and media platforms.

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