Help with your campaigns
Talk to someone who can help.
Ask us about the tool, a template or your campaign settings. Reach our support team by phone or email.
Support
What do you need help with?
Importing contacts, adjusting a template or preparing a campaign? Call or email us and we will help you work through it.
FAQ
Common questions
Here are answers to some common questions. Contact us if you need help with your account.
How do I import recipients?
Import from Excel or CSV, map the columns to your fields and start the import in the selected list.
How do unsubscribes work?
IdRelay handles unsubscribes automatically and keeps those contacts blocked from further campaigns to prevent accidental reactivation.
Can several editors work together?
Yes. You can add as many editors as you need and manage their access through groups, folders and permissions.
Can IdRelay connect to our CRM?
Yes. Use the public APIs or let us help you set up a synchronisation.
Does IdRelay support accessible email?
Yes. Templates and editorial tools support headings, contrast, links and alt text.
See IdRelay in action
See what IdRelay can do for your campaigns.
We will show you how to create a campaign, choose recipients and track the results. Leave your details and we will arrange a demo around what you want to do.